Return & Refund Policy

Your satisfaction is our priority

Return Window

Standard Returns

  • 7 days from delivery
  • Original condition required
  • Original packaging preferred

Extended Returns

  • Holiday orders: 15 days
  • Defective items: 7 days

Returnable Items

Eligible for Return

  • Standard catalog items
  • Items in original condition
  • Unused and undamaged items
  • Items with original tags/labels

Quality Guarantee

  • Manufacturing defects covered
  • Shipping damage protection
  • Color/finish discrepancies
  • Size specification errors

Non-Returnable Items

Custom Orders

  • Personalized engravings
  • Custom color requests
  • Bespoke design modifications
  • Made-to-order dimensions

Damaged Items

  • Items damaged by misuse
  • Normal wear and tear
  • Items missing components
  • Items returned after deadline

Return Process

1

Initiate Return

Contact us to start the process

2

Package & Ship

Send the items back to us

3

Get Refund

Receive your refund in 5–7 business days

Refund Information

Refund Methods

  • Original payment method (preferred)
  • UPI or bank transfer (India)
  • Bank transfer (International)

Processing Times

  • Credit Cards: 5–7 business days
  • UPI: 3–5 business days
  • Bank transfers: 7–10 business days

Refund Amount

Original shipping charges are non-refundable unless the return is due to our error. If the return is for any other reason, the customer is responsible for the return shipping cost. However, if the return is due to our mistake (such as a wrong or defective item), we will cover the return shipping, and no deduction will be made from your refund.

Exchanges

We allow exchanges for size, color, or style variations of the same product (subject to availability).

Exchange Process

  • Contact us within 7 days
  • Confirm availability of new item
  • Ship the original item
  • Receive replacement

Exchange Benefits

  • Faster than placing a new order
  • No extra shipping charges
  • Priority handling
  • Same warranty coverage

Questions About Returns?

Our customer service team is here to help with returns, refunds, or exchanges.

Email: artevo3dprint@gmail.com

Phone: (+91) 8500976792

Whats app: (+91) 8500976792